Currently we only ship to the United Kingdom.
All deliveries are shipped via Royal Mail and both of our shipping options require a signature on delivery.
- Option 1: 2nd Class Recorded via Royal Mail – £4.10
- Option 2: Click & Collect instore
How do I know if my order has been dispatched?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
Can I change my shipping address?
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
If you have made a mistake with your shipping details, please contact our Customer Services team immediately via telephone (01236 738957) or email (firstname.lastname@example.org) and we will try to amend them. Orders placed over the telephone must be shipped to the billing address.
Please note, due to the speed at which our shipping department operates, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the shipping team or completed, we are unable to amend the shipping address.
Do you ship to PO Box addresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
What if I’m not home when it’s delivered?
Should you be unavailable to sign for the parcel you can select from several options including, collection from Royal Mail Depot, leave in a safe place & deliver with a neighbour. Please note, Royal Mail may attempt delivery with a neighbour if you have not responded to you attempted delivery card. If they attempt delivery and you are not available, they will leave an additional card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.